My channel guide has been frozen on my screen for two days. Luckily I haven't needed to watch tv in that particular rm... but I have unplugged the power cord for at least a couple of hours to try to reset the box (several times) & nothing seems to work. The buttons on the receiver, nor the remote work as well. Does this problem need to be fixed by a tech sending a signal to my box? I just had this done a week ago, after being transferred to "five" different departments.
Must be some sort of problem with your TV. If you remove the power cord from the STB and the guide is still showing, definitely not a box issue.
I'm sorry you're having issues with our guide, I definitely want to help. This issue sounds very interesting and I'm sure its been frustrating. I've sent you a private message, please respond when you have a chance. Thanks.
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in addition to unplugging the power cord, disconnecting and reconnecting the cable cord from the back of your STB should help as well. just sounds like you have a frozen signal. has happened to me a few times and jsut by unplgging the power cord and cable cord and plugging both back in has always solved the problem. hope this helps