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My channel guide has been frozen on my screen for two days. Luckily I haven't needed to watch tv in that particular rm... but I have unplugged the power cord for at least a couple of hours to try to reset the box (several times) & nothing seems to work. The buttons on the receiver, nor the remote work as well. Does this problem need to be fixed by a tech sending a signal to my box? I just had this done a week ago, after being transferred to "five" different departments.
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Must be some sort of problem with your TV. If you remove the power cord from the STB and the guide is still showing, definitely not a box issue.
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I'm sorry you're having issues with our guide, I definitely want to help. This issue sounds very interesting and I'm sure its been frustrating. I've sent you a private message, please respond when you have a chance. Thanks.
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in addition to unplugging the power cord, disconnecting and reconnecting the cable cord from the back of your STB should help as well. just sounds like you have a frozen signal. has happened to me a few times and jsut by unplgging the power cord and cable cord and plugging both back in has always solved the problem. hope this helps
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