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Ghosting on some channels

Ghosting on some channels

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Copper Contributor Miketee
Copper Contributor
Posts: 22
Registered: ‎04-25-2018
Message 1 of 9
(951 Views)

Does anyone experience Ghosting on various channels? I switched my main DVR box to another tv and the Ghosting was on that TV as well. However, when I plugged the smaller box into the TV where the main DVR was, there was no channels with Ghosting. The tech on the phone suggested switching out the main box. Any other suggestions or experiences from anyone?

8 REPLIES 8
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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 2 of 9
(897 Views)

Does the smaller box connect to TV the same way (ie both use HDMI cables to the same port on TV)?

If yes, then I would agree it is in fact the DVR (is it a VMS model?)

Keep in mind that replacing DVR will cause you to lsoe everything reocrded on it.

You can back up series recording schedule to the cloud and then download to new one.


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Copper Contributor Miketee
Copper Contributor
Posts: 22
Registered: ‎04-25-2018
Message 3 of 9
(961 Views)

Can I get some feedback on others picture quality on FIOS? Is it crystal clear, grainy, etc.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 4 of 9
(951 Views)

There are a variety of answers.

I have quantum hardware with HD TVs (all Samsung of varying ages).

I am happy with picture quality.

Others are not as pleased.

It seems to be especially apparent with 4K TVs.


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Copper Contributor Miketee
Copper Contributor
Posts: 22
Registered: ‎04-25-2018
Message 5 of 9
(947 Views)

I have Samsung as well with my main STB. I get pretty good picture quality half the time. I see a little bit of ghosting mostly on premium channels. A tech has came out and switched my HDMI to the 4k HDMI that they issue now and I still still a little Ghosting. I just don't know what else to do. My picture was teriffic when I forst got FIOS installed.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 6 of 9
(941 Views)

Verizon doesn't offer a 4K STB.

What model do you have?

Is it just on that TV?

Have you tried swapping boxes around to see if it follows box or stays with TV?


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Copper Contributor Miketee
Copper Contributor
Posts: 22
Registered: ‎04-25-2018
Message 7 of 9
(836 Views)

The HDMI is just capable up to 4k. It's what they're issuing to all customers. I have the VMS 1100. Yes I've tried eveything you suggested with a phone rep. It's more visible on my Samsung Plasma, but is noticable on the 1080p LCDs.

Copper Contributor Miketee
Copper Contributor
Posts: 22
Registered: ‎04-25-2018
Message 8 of 9
(826 Views)

I'm shocked from the lack of complaints about FIOS picture quality. I've been with FIOS since Feb. Upon completion of installation, the picture quality was outstanding. I even went out bragging to my friends and co-workers. About a month ago I started noticing smeared images, ghosting, and fuzziness. Definitely not HD most of the time. I have the latest Quantum equipment across the board. It's almost like watching TV through a window or clear plastic bag. You can see the wonderful picture behind the mirky film or ghosting that appears most of the time. Some time the picture can be phenomanally clear. Sadly each day it's degrades a little more it seems. If I run Netflix or any other source the picture is crystal clear as well so it's only the Verizon connection that has the issue.There has to be more people out there that's experiencing this. I've had the tech return out to only replace the HDMI cables. I've spent countless hours on the phone with the Customer service reps in India (don't even get me started on that). There has to be many more people experiencing this issue. Please speak up, so that we all can get this issue resolved on the grand scale. If you take the time to read this, please take a couple extra mins to respond.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 9 of 9
(779 Views)

I for one have no issues with PQ on Quantum hardware.

It appears it can be related to types of TVs at times.

And some people have a more discerning eye.

I have posted pics on other forums and some have commented on how horrible the PQ is.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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