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Got 2 new boxes, one of which refuses to activate

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Bronze Contributor II
Bronze Contributor II
Posts: 79
Registered: ‎06-02-2009

Got 2 new boxes, one of which refuses to activate

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As I stated before, I just recently swapped out my two black boxes with the better quality silver ones, due to CC problems I was having before. One of them I was able to activate just fine, but not the second one. Though I didn't have the second one hooked up at the time I activated the first one (I didn't know I was supposed to), so I wonder if that could be the problem. I called them today to explain my situation, and they said they would have to transfer the information to another department, and it isn't something that can be done over the phone. They said to give it 24 hours, but I hope it takes a little bit shorter than that. Has anyone else experienced this?
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Got 2 new boxes, one of which refuses to activate

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The just need to hit the box to reactivate it. It takes about 10 minutes.
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Got 2 new boxes, one of which refuses to activate

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(3,141 Views)

I took a look at your account, I do see what happened and I'm working to have the issue resolved for you. Feel free to message me in private message.

 

-CharlesH

Message Edited by CharlesH on 07-28-2009 09:37 AM
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