As I stated before, I just recently swapped out my two black boxes with the better quality silver ones, due to CC problems I was having before. One of them I was able to activate just fine, but not the second one. Though I didn't have the second one hooked up at the time I activated the first one (I didn't know I was supposed to), so I wonder if that could be the problem. I called them today to explain my situation, and they said they would have to transfer the information to another department, and it isn't something that can be done over the phone. They said to give it 24 hours, but I hope it takes a little bit shorter than that. Has anyone else experienced this?