Got new Fios Tv One box, can’t set it up
Gweagraff
Enthusiast - Level 2

So I just exchanged a Fios TV One box for a new one but can’t seem to get past the light flashing. I can’t even get a picture on my screen. Is it defective? Am I doing something wrong? How long is it supposed to take?

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Re: Got new Fios Tv One box, can’t set it up
Edg1
Community Leader
Community Leader

There definitely should be an activation screen. Are you definitely on the right input?

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Re: Got new Fios Tv One box, can’t set it up
Gweagraff
Enthusiast - Level 2

Yes.

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Re: Got new Fios Tv One box, can’t set it up
clem21
Community Leader
Community Leader

Did you hook the coax cable up correctly? Have you tried rebooting your router?

Look here: https://youtu.be/BhY2s7rkuv8

And here: https://www.verizon.com/support/consumer/tv/getting-started/activation

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