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Got new Fios Tv One box, can’t set it up

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Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎08-18-2015

Got new Fios Tv One box, can’t set it up

Message 1 of 4
(476 Views)

So I just exchanged a Fios TV One box for a new one but can’t seem to get past the light flashing. I can’t even get a picture on my screen. Is it defective? Am I doing something wrong? How long is it supposed to take?

3 REPLIES 3
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,931
Registered: ‎06-24-2018

Re: Got new Fios Tv One box, can’t set it up

Message 2 of 4
(455 Views)

There definitely should be an activation screen. Are you definitely on the right input?

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎08-18-2015

Re: Got new Fios Tv One box, can’t set it up

Message 3 of 4
(442 Views)

Yes.

Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,298
Registered: ‎12-06-2010

Re: Got new Fios Tv One box, can’t set it up

Message 4 of 4
(377 Views)

Did you hook the coax cable up correctly? Have you tried rebooting your router?

Look here: https://youtu.be/BhY2s7rkuv8

And here: https://www.verizon.com/support/consumer/tv/getting-started/activation

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