Gremlins Strike After New Year

[retiredme]

Well, Y2K came almost a decade late but it seems that the new year has brought some new gremlins to my previously acceptable 7216 DVR as well as my non-dvr STB. The DVR no longer does basic functions like pause or rewind on "live" programs - if I can make it pause after repeated button presses, there is no saved content to rewind through (it jumps ahead to real time). There are also lip-synch issues for the first time ever. Multiple hard reboots have limited effect as the symptoms sometimes manifest, and sometimes don't. Also, I had to do a hard reboot on the non-DVR HD STB for the first time ever since the TV display said "no signal". As stated, I never had problems like this, mostly because I faithfully do a hard reboot twice a week. Now it doesn't seem to matter. I wonder if the new year (leap year?)  messed up the software? Not being an engineer, this is very frustrating and I truly believe these hardware issues (see this forum)  to be the Achilles heel for Verizon FIOS. Verizon must rectify the hardware reliability factor soon.  Thank you.

[matcarl]

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retiredme wrote: 
I wonder if the new year (leap year?)  messed up the software?

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Last year was leap year, not this one. Sorry to hear about your problem though.

[speedo123]

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retiredme wrote:
Well, Y2K came almost a decade late but it seems that the new year has brought some new gremlins to my previously acceptable 7216 DVR as well as my non-dvr STB. The DVR no longer does basic functions like pause or rewind on "live" programs - if I can make it pause after repeated button presses, there is no saved content to rewind through (it jumps ahead to real time). There are also lip-synch issues for the first time ever. Multiple hard reboots have limited effect as the symptoms sometimes manifest, and sometimes don't. Also, I had to do a hard reboot on the non-DVR HD STB for the first time ever since the TV display said "no signal". As stated, I never had problems like this, mostly because I faithfully do a hard reboot twice a week. Now it doesn't seem to matter. I wonder if the new year (leap year?)  messed up the software? Not being an engineer, this is very frustrating and I truly believe these hardware issues (see this forum)  to be the Achilles heel for Verizon FIOS. Verizon must rectify the hardware reliability factor soon.  Thank you.

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Try getting Tech Support to do a reset on your equipment.  That may resolve the issues you're having.  I was experiencing some problems that a hard reboot no longer fixed (although it had on previous occasions).  After they did the reset, the problem I called about as well as several other minor issues I was having, were all fixed (for now anyway).  I also have lip-sync problems (written about in another thread.  It's a recurring problem that gets worse with time.)  A reset from Verizon always greatly improves this, although it doesn't outright fix it.  (Lots of speculation about whose fault this problem is and most fingers point back to the broadcasters.  My thought on this is if they were actually the cause, why doesn't everyone experience this problem and why does the reset improve the sync???)  So, calling in for a reset might be worth a try.  (Maybe they ran a gremlin elimination program along with the reset?!?!)

[retiredme]

Thank you for the replies. I think I was really just venting my frustrations with the equipment, but stand by my assertion that the DVR is a weak point for Verizon TV. Image quality is very good, and selection is satisfactory for now. It's really the DVR itself that rankles. I continue my routine of periodic reboots in the hope that a new software upgrade might alleviate these glitches.  Thank you.