Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Guide Button on Samsung Smart TV not showing Verizon Guide anymore**Picture**

Reply
price0909
Contributor
Contributor
Posts: 2
Registered: ‎06-09-2015

Guide Button on Samsung Smart TV not showing Verizon Guide anymore**Picture**

Message 1 of 5
(5,177 Views)

We have the Verizon DVR box behind the wall, using the Samsung Smart TV provided IR Reader. 

 

One day everything changed!!

 

When we use the Samsung remotes (as we always have) and hit the guide button it brings up a very delayed and blank version of a TV Guide. It is blue, it is extremly delayed and doesnt show channels. Starts at Channel 2. 

Its clearly not the Verizon Fios Guide. Blue Guide

 

How do i get this working again. ??

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Guide Button on Samsung Smart TV not showing Verizon Guide anymore**Picture**

Message 2 of 5
(5,152 Views)

This is the guide fromt eh TV itself. You must have switch TV to cable input not HDMI.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
price0909
Contributor
Contributor
Posts: 2
Registered: ‎06-09-2015

Re: Guide Button on Samsung Smart TV not showing Verizon Guide anymore**Picture**

Message 3 of 5
(5,148 Views)

Nothing was changed. We turned it on one day and hit the Guide button on the samesung remot e and this popped up! 

Must be a setting??

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Guide Button on Samsung Smart TV not showing Verizon Guide anymore**Picture**

Message 4 of 5
(5,139 Views)

I have several Samsung TVs. This is their internal guide.

It will only show up when I am on coax input not HDMI.
If you hit Info button on Samsung remote, what input does TV say it is on?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Guide Button on Samsung Smart TV not showing Verizon Guide anymore**Picture**

Message 5 of 5
(5,125 Views)

In the photo the OP posted at the bottom the small live TV box that's displayed it says "HDMI 1".

 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title