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Guide and DVR buttons don't work

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Contributor
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Posts: 2
Registered: ‎05-01-2013

Guide and DVR buttons don't work

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More than half the time, when I choose Guide or DVR, I get nothing at all for about 30 seconds, and then I get an ad. Then I have to exit and try again to get what I wanted. I am SICK of this. Verizon makes it so hard to get help that I gave up. Does anyone know a fix?
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Silver Contributor II
Silver Contributor II
Posts: 373
Registered: ‎10-23-2008

Re: Guide and DVR buttons don't work

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Hi Threecoldnoses,

 

The way to get rid of the full screen ads that disrupt the pathway to the Guide and DVR is:

 

Menu > Settings > Television > Interactive TV > Disable > OK

Menu > Settings > Television > Recommendations > Turn Off > OK > Exit

 

I think that the second one is the one that actually does it, but I don't miss the on-screen interactive stuff that pops up on channels like CNN and History either.


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Silver Contributor II
Silver Contributor II
Posts: 373
Registered: ‎10-23-2008

Re: Guide and DVR buttons don't work

Message 2 of 4
(1,343 Views)

Hi Threecoldnoses,

 

The way to get rid of the full screen ads that disrupt the pathway to the Guide and DVR is:

 

Menu > Settings > Television > Interactive TV > Disable > OK

Menu > Settings > Television > Recommendations > Turn Off > OK > Exit

 

I think that the second one is the one that actually does it, but I don't miss the on-screen interactive stuff that pops up on channels like CNN and History either.


Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

View solution in original post

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Contributor
Contributor
Posts: 2
Registered: ‎05-01-2013

Re: Guide and DVR buttons don't work

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(1,298 Views)
Yahoo. That did it. I didn't know those settings existed. Thank you!
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Silver Contributor II
Silver Contributor II
Posts: 373
Registered: ‎10-23-2008

Re: Guide and DVR buttons don't work

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You are very welcome Threecoldnoses. Glad I could help. I'm sure I probably didn't discover that cure on my own. After all, who would ever link the word "Recommendations" to full-screen advertisements that block the user from doing what they wanted to do? But I've been using it so long that I no longer remember who deserves the credit.

 

Since making these setting changes, I have only received one full-screen message. But it was actually informative about some changes Verizon was making. I'm guessing that it may have been allowed through because of my PopUp Alerts setting being left enabled. But since it was actually something important to know, I was glad to be interrupted. That and it didn't take 30 seconds to load either.


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