Re: Guide consistently WRONG!!!
Yaco
Enthusiast - Level 1

Good morning,  I understand how frustrating this may be for you.  Would you be able to provide specific examples (channels, dates, times) of the discrepancies you have found?  In addition, what is you zip code so that we can check the line-up in your area.  Thank you    C H E R I S E   J A C K S O N
Client Services FYI Television Inc, 1901 N. State Highway 360, Third Floor, Grand Prairie, Texas 75050-1412
direct: 817.701.2184    tel: 817.459.1600    fax: 817.459.1607   

  Email this lady..Cherise Jackson [cjackson@fyitelevision.com]  I got this back in less than 1 hour.

THx

Lee

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Re: Guide consistently WRONG!!!
CeeZee
Newbie

Yaco, I'm seriously impressed! How did you get them to answer you.

Next time I have some specific examples, I'll definitely send them to your contact.  In fact, I see something now that I'll send her.

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Re: Guide consistently WRONG!!!
Yaco
Enthusiast - Level 1

Luck of the draw..I just got the website from Justin. He did the work. I think we should just setup a posting here or at dslreports and have one of us or a VZ employee send it.

Lee

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Re: Guide consistently WRONG!!!
Artech
Newbie
It appears everyone is getting the same response from Cherise at FYI (i.e. 'Understand our frustration... please send specific info and zipcode so they can look at our listings'.).  I have responded that the listing errors are bad enough, but it's the REAL TIME updates to the guide that needs addressing when programs are pre-empted or delayed.  For me, it often causes the wrong shows being recorded. 
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Re: Guide consistently WRONG!!!
ou8one2
Newbie

and if you go to TV Listings, Stylebook you will see the Presidents email address a couple pages in..

Do you think Verizon, does any changes to their guide data?  If you look through some of their guide samples, it looks pretty detailed.

Message Edited by ou8one2 on 12-02-2008 08:43 AM
Message Edited by ou8one2 on 12-02-2008 09:03 AM
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Re: Guide consistently WRONG!!!
KenAF
Specialist - Level 2

@Artech wrote:
It appears everyone is getting the same response from Cherise at FYI (i.e. 'Understand our frustration... please send specific info and zipcode so they can look at our listings'.).  I have responded that the listing errors are bad enough, but it's the REAL TIME updates to the guide that needs addressing when programs are pre-empted or delayed.  For me, it often causes the wrong shows being recorded. 

No one offers real time updates.  Even the best guide data providers lag by at least 12 hours.

You should also keep in mind that many preemptions are specific to your area or region.  Take the example of CBS.  CBS shows different games in different regions and some games go over while others do not.  For other preemptions, affiliates have equipment similar to your DVR, which lets them record a program and then play it back as other programs finish.

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Re: Guide consistently WRONG!!!
nascar
Master - Level 1

I have used TiVo, Comcast, DirecTV, and now FiOS.  The sports is a problem on all of them.  That aside, the GUIDE DATA on FiOS is last in accuracy.  Verizon needs to apply pressure to FYI or switch to someone else such as Tribune.   Comcast has plenty of problems with their DVR and vanilla featureless DVR, but they do have terrific Guide Data.  I would most certainly look into whomever Comcast uses.

A couple examples I had were the first presidential debate... The guide had Bush and Kerry.  The other has been Thursday Night Football wasn't even in the guide the first week it started on the NFL Network.  The second week it showed up in the guide one day before the game.

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Re: Guide consistently WRONG!!!
Justin46
Legend

Since Yaco has led the way and at least gotten a response from FYI, I thought I would put together a short "form" to fill in when I see a Guide error and then send it to Cherise. Here is what I have come up with:

Send to cjackson@fyitelevision.com


Cherise,

The FiOS TV Guide had the wrong data for:

  Zip: nnnnn   Date: xx/xx/xx   Time: xx:xx xM

  Channel #: nnnn  Guide: nnnnnnnnnnnnnnnnnnnnnnn Actual: nnnnnnnnnnnnnnnnnnnnnnnnnn  

Please check into this error and ensure it does not happen again.

Thank you,

  xxxxxxxxx


I just created it in a text editor and saved it (Notepad would work, although I use EditPad Lite), I can then easily copy and paste it into an email. replace the place holders, and send.  I don't know if this will help, but I am going to try it and see what happens.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 

Message Edited by Justin on 12-04-2008 11:05 AM
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Re: Guide consistently WRONG!!!
tnt225
Newbie
I just got FIOS TV hooked up last week and am very dissapointed in the Guide programming. I am finding a lot of shows and movies with incorrect descriptions. Here's hoping Verizon signs with another provider for their Guide!!!
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Re: Guide consistently WRONG!!!
jj27
Newbie

12/20   75062

channel 570 ESPNHD - 10AM-130PM (central) College Football Wake Forest at Army

the game is actually Wake Forest at NAVY

Message Edited by jj27 on 12-20-2008 09:17 AM
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