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Guide not working on one of my STBs

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boz151
Contributor
Contributor
Posts: 4
Registered: ‎02-01-2010

Guide not working on one of my STBs

Message 1 of 9
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The guide data is available on my DVR, but not on the HD STB in another room.  What should I do about that?

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ekem015
Bronze Contributor II
Bronze Contributor II
Posts: 371
Registered: ‎12-15-2009

Re: Guide not working on one of my STBs

Message 2 of 9
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Try unplugging your STB and/or router for 30+ seconds.

Keyboards
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: Guide not working on one of my STBs

Message 3 of 9
(40,371 Views)

Also, under the menu HELP there is a STB diagnostics that checks for Internet connection (needed for guide).  If the above suggestion does not solve the issue, run this and verify connectivity to the router and Internet.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Guide not working on one of my STBs

Message 4 of 9
(40,336 Views)

menu > help > in home agent > reboot stb.

 

if that doesn't work, be sure to find the VZ actiontec   it is the router with the wireless antenna on it.   if the reboot of the cable box does not work, be sure to reboot the router as well. 

prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Guide not working on one of my STBs

Message 5 of 9
(40,328 Views)

 


@boz151 wrote:

The guide data is available on my DVR, but not on the HD STB in another room.  What should I do about that?


 

Was the Guide working on that STB before, or was the STB recently relocated to that room? I would check the coax and be sure it goes directly back to the Verizon supplied bi-directional splitter, If the DVR is working, the HD STB should also be working. Unless the HD STB is not getting internet access. Which could be caused by an issue with the coax connections or a splitter inline that is not bi-directional.

 

rwadeallen
Contributor
Contributor
Posts: 2
Registered: ‎10-09-2013

Re: Guide not working on one of my STBs

Message 6 of 9
(29,986 Views)

The guide function is not working on my DVR and HD STBs.  How can this be fixed?

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Guide not working on one of my STBs

Message 7 of 9
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@rwadeallen wrote:

The guide function is not working on my DVR and HD STBs.  How can this be fixed?



Standard fixes are to run in-home-agent.  IF that doesn't work reboot router and then try REBOOT OF ONT.

 

http://www.verizon.com/support/residential/tv/fiostv/receivers/troubleshooting/questionsone/84875.ht...

 

If all that fails try calling 1-800-verizon.  You may be able to use automatic fixes or have to get a person on the line.

 

brookkj
Contributor
Contributor
Posts: 1
Registered: ‎07-12-2020

Re: Guide not working on one of my STBs

Message 8 of 9
(2,427 Views)

Menu>Customer Support>Top Support Tools>Reboot STB

LawrenceC
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Posts: 10,591
Registered: ‎03-18-2013

Re: Guide not working on one of my STBs

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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