Guide scrolls uncontrollably. Motorola QIP7100 2

[superstubb]

This morning I turns on my TV to watch the news, and when changing the channel, the guide suddenly began scrolling rapidly, not stopping until the end of the list of channels. It also does this when I go into the setup menu. Pressing in any direction on the remote makes it scroll the options until it runs out of options to scroll through.

I've tried unplugging the box twice now, but it doesn't fix it. Tried 3 different remotes, and the same problem with all three.

[roaddogg1]

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@superstubb wrote:
This morning I turns on my TV to watch the news, and when changing the channel, the guide suddenly began scrolling rapidly, not stopping until the end of the list of channels. It also does this when I go into the setup menu. Pressing in any direction on the remote makes it scroll the options until it runs out of options to scroll through.

I've tried unplugging the box twice now, but it doesn't fix it. Tried 3 different remotes, and the same problem with all three.

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Have you tried the in home agent fix? Menu > Fix Fios tv issue.

You can also try Auto fix on the same menu. I would reboot your router as well if you havent. If that doen't work I would swap out the box.