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HBO GO and ShowtimeAnytime don't work on laptop

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bridge14
Contributor
Contributor
Posts: 3
Registered: ‎11-04-2014

HBO GO and ShowtimeAnytime don't work on laptop

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I am subscribed to HBO and Showtime.  When I try to watch on my laptop, I get "invalid certificate" message and also a banner at the top telling me I am "not subscribed to this service, upgrade now." I spent two hours with tech support yesterday; they seemed to reset Safari and it worked for a while.  Today, it's back to the error messages.  Help!

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Verizon_Support
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: HBO GO and ShowtimeAnytime don't work on laptop

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(480 Views)

Bridge14,

 

Is your date and time correct on the computer as that's the only reason for a invalid or bad certificate.

 

Thanks,

 

Todd

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: HBO GO and ShowtimeAnytime don't work on laptop

Message 3 of 3
(429 Views)

More likely a different problem.  Assuming you are subscribed to HBO and SHOWTIME.

 

  • Make sure you have Latest Flash
  • You must support third party cookies.  Flash must allow storage of data for third parties.
  • You must not have cookies set to delete when you leave your browser (Flash honors this and will delete info when you leave a site).  When you are getting authorized it switches from HBO/Showtime to Verizon do a authorization check and saves info that must remain there in order for you to to view programming.
  • You may have to first logout of Verizon before trying this, as with you logged on it does some page switching which doesn't work within the frames that are launched.
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