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HBO GO sign in not working with FIOS

HBO GO sign in not working with FIOS

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Contributor Willie1
Contributor
Posts: 3
Registered: ‎01-20-2018
Message 1 of 22
(17,356 Views)

When I try to sign in to Verizon FiOS through the HBO Go app, the HBO Go app only shows a blank screen, and doesn't allow me to sign up like it did previously. This is very frustrating.

21 REPLIES 21
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 2 of 22
(17,318 Views)

Does it happen on more than 1 device?

Have you tried uninstalling and reinstalling app?


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Contributor Willie1
Contributor
Posts: 3
Registered: ‎01-20-2018
Message 3 of 22
(17,308 Views)

Okay, I just tried it on a number of my devices. The HBO Go web based app does work for my PC. However, on both of my Android phones (LG V20 and Google Nexus 6), the HBO Go app does not work. The HBO Go web app is required for use on phones.

 

I'm a little less frustrated now because I figured out I can use it on PC and cast to Google Chrome, so that makes it a little better. I'd still like it working on the phones though. Thanks.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 4 of 22
(17,281 Views)

Did you try removing and reinstalling?

I recently had an issue with another app and that fixed it.


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Highlighted
Contributor Willie1
Contributor
Posts: 3
Registered: ‎01-20-2018
Message 5 of 22
(17,213 Views)

I've tried removing and reinstalling it many times on both devices. However, yesterday I found out something new. When I tried it yesterday I noticed that there was selectable text in the black screen the HBO app provides after you select Verizon FIOS in the app. This is what it says:

 

Webpage not available

The webpage at https://comet.api.hbo.com/login/verizon?clientRelayState=hadron%3A%2F%2Fredirect%2F%2Fassets%2Fhtml%...could not be loaded because:

net::ERR_TOO_MANY_REDIRECTS

Contributor rpfloyd3
Contributor
Posts: 2
Registered: ‎02-07-2018
Message 6 of 22
(17,073 Views)

I have the exact problem and have been trying to get Verizon to fix it over the last two weeks, but to no avail.  They don't seem to understand the problem, or don't know how to fix it.

Contributor Kwirk
Contributor
Posts: 1
Registered: ‎02-08-2018
Message 7 of 22
(17,043 Views)

I had the error message for too many redirects when trying to log-in using the Chrome browser on my PC.  Switching to Internet Explorer worked OK.  Possibly a Chrome setting causing the problem?

Contributor JamManK9
Contributor
Posts: 1
Registered: ‎02-18-2018
Message 8 of 22
(16,927 Views)

Same thing! This has been beyond frustrating! And it used to work just fine. Please let me know if you get any answers to your questions. 

Contributor bx1968
Contributor
Posts: 1
Registered: ‎02-28-2018
Message 9 of 22
(16,729 Views)

I have the same problem. Whenever i try to log in to HBO Go using FiOS as the provider i get the android icon and some text in the background. Very frustrating since I like to download shows to my Pixel XL and watch on my commute home.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 10 of 22
(16,719 Views)

Have you tried removing and reinstalling app?

Have you reached out to HBO GO Support?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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