HBO GO sign in not working with FIOS

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Registered: ‎03-04-2018

Re: HBO GO sign in not working with FIOS

Message 11 of 22
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I was having the same problem with one of my iPads.  I solved it by going into Setting, clicking on the HBO GO app, and switching off the TV Provider button.  I then went back to HBO GO and attempted to sign on; this time the Verizon Fios appeared on the list of providers and allowed me to sign in using my Verizon Fios information.

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Registered: ‎03-28-2018

Re: HBO GO sign in not working with FIOS

Message 12 of 22
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Thanks! I was having the same problem and your instructions solved it. Saved me a painful phone call to customer service.

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Registered: ‎05-10-2018

Re: HBO GO sign in not working with FIOS

Message 13 of 22
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Android user here on the Pixel 2 XL.  I had this issue for many months where hitting the Verizon FIOS proivder button did nothing and every other service provide had 0 problems. I finally found the solution today. I went into my apps and cleared both the Cache and User Data within the app and voila. Next time I went into the app the Verizon FIOS login screen popped up instantly.

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Registered: ‎05-13-2018

Re: HBO GO sign in not working with FIOS

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What is the fix for this? This should not be an issue. Either HBO or Verizon needs to resolve this simple issue that has gone on far too long. I can sign into FiOS with HBO Go on my computer browser and my Xbox HBO Go app, and I can log into FiOS app and online. Why can't I log into FiOS as a subscriber through HBO Go android app?? I've cleared data, cleared cache, uninstalled/reinstalled, reset phone... The only thing I haven't tried is switching TV carriers. It seems that because it is an android problem  Verizon doesn't care. Fix please  

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Registered: ‎01-06-2018

Re: HBO GO sign in not working with FIOS

Message 15 of 22
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Note 8 running android 8.0... had same problem, but clearing cache and data within the app did the trick for me.  Was very frustrating for a long time!

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Registered: ‎06-05-2018

Re: HBO GO sign in not working with FIOS

Message 16 of 22
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Hey guys I had the same problem.

Nothing worked. Reinstalling, etc, erasing browser cache in chrome.

 

What got it to work for me was to sign into hbogo in my phone browser(I use chrome). Then the phone asked me how I wanted to open it and I chose the hbogo app and it bypassed the previous error and work3d.

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Registered: ‎10-01-2018

Re: HBO GO sign in not working with FIOS

Message 17 of 22
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Thank you Jvick717!!!

 

Android user here on the Pixel 2 XL.  I had this issue for many months where hitting the Verizon FIOS proivder button did nothing and every other service provide had 0 problems. I finally found the solution today. I went into my apps and cleared both the Cache and User Data within the app and voila. Next time I went into the app the Verizon FIOS login screen popped up instantly.

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Registered: ‎10-27-2018

Re: HBO GO sign in not working with FIOS

Message 18 of 22
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@jvick717 wrote:

Android user here on the Pixel 2 XL.  I had this issue for many months where hitting the Verizon FIOS proivder button did nothing and every other service provide had 0 problems. I finally found the solution today. I went into my apps and cleared both the Cache and User Data within the app and voila. Next time I went into the app the Verizon FIOS login screen popped up instantly.


This worked for me as well. Thanks!! Bumping to make this easier for others to find. 

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Registered: ‎10-25-2012

Re: HBO GO sign in not working with FIOS

Message 19 of 22
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This worked for me on my Samsung Galaxy Tablet S2.

Many thanks!

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Registered: ‎12-26-2018

Re: HBO GO sign in not working with FIOS

Message 20 of 22
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Hi. Could you please clarify what you mean by "went into my apps and cleared both the Cache and User Data within the app and voila". Did you go to the android settings, choose "apps", then select "HBO Go"?  When I do this I don't see any way to clear cache etc. Thanks.

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