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HBO GO sign in not working with FIOS

HBO GO sign in not working with FIOS

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Contributor willoshields
Contributor
Posts: 1
Registered: ‎01-02-2019
Message 21 of 22
(659 Views)

The solution is to clear the cache and memory in the APP.

 

Go to SETTINGS

Select APPS

Find the app in question... HBOGO, NBCSN, etc (anything that requires service authentication from Verizon)

Select MEMORY

Select "Clear Memory" and "Clear Cache"

Close out of Settings

Re-open the App (HBOGO, NBCSN, etc.) and start anew

Contributor Tarkus
Contributor
Posts: 2
Registered: ‎08-31-2019
Message 22 of 22
(106 Views)

For me it it seemed the key was: Clear cache BEFORE clearing data.

(Clearing data FIRST did not fix the problem, rather clear cache FIRST)

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