HBO GO sign in not working with FIOS

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Contributor
Contributor
Posts: 1
Registered: ‎01-02-2019

Re: HBO GO sign in not working with FIOS

Message 21 of 22
(964 Views)

The solution is to clear the cache and memory in the APP.

 

Go to SETTINGS

Select APPS

Find the app in question... HBOGO, NBCSN, etc (anything that requires service authentication from Verizon)

Select MEMORY

Select "Clear Memory" and "Clear Cache"

Close out of Settings

Re-open the App (HBOGO, NBCSN, etc.) and start anew

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Contributor
Contributor
Posts: 2
Registered: ‎08-31-2019

Re: HBO GO sign in not working with FIOS

Message 22 of 22
(411 Views)

For me it it seemed the key was: Clear cache BEFORE clearing data.

(Clearing data FIRST did not fix the problem, rather clear cache FIRST)

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