×

Switch Account

HBO Go on my Samsung Smart TV

HBO Go on my Samsung Smart TV

Reply
Contributor FMD
Contributor
Posts: 3
Registered: ‎03-16-2015
Message 1 of 8
(4,339 Views)

Most of the time (not every time), I am asked to Activiate my Smart TV. I go to hbo.com/activate, follow the onstructions and enter the PIN.  Within seconds my TV displays an error message "Please note it is not possible to sign in at this time.  PLease try again later".  This happens all the time lately and it's been happening for weeks.   Any idea what the problem is here??  Extremely frustrating because I want to enjoy all the benefits of being a paid HBO subscriber!  Thanks.

7 REPLIES 7
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,752
Registered: ‎11-04-2008
Message 2 of 8
(4,315 Views)

I assume you have other apps working on this TV?

Can you sign in to HBOGo on other devices (PC, smart phone, tablet)?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008
Message 3 of 8
(4,279 Views)

@FMD wrote:

Most of the time (not every time), I am asked to Activiate my Smart TV. I go to hbo.com/activate, follow the onstructions and enter the PIN.  Within seconds my TV displays an error message "Please note it is not possible to sign in at this time.  PLease try again later".  This happens all the time lately and it's been happening for weeks.   Any idea what the problem is here??  Extremely frustrating because I want to enjoy all the benefits of being a paid HBO subscriber!  Thanks.


There is something going on with you Smart TV if you are repeatedly prompted to register it,  I registered mine last November and I've never been prompted for a new activation. This sounds like a TV/networking issue to me.

Contributor FMD
Contributor
Posts: 3
Registered: ‎03-16-2015
Message 4 of 8
(4,248 Views)

Yes other apps work, it's just HBO Go that doesn't work on this particular TV.  It works on my other TV

Contributor bailey543
Contributor
Posts: 1
Registered: ‎04-10-2015
Message 5 of 8
(4,114 Views)

I'm having the same issue, have you been able to resolve it?

Contributor FMD
Contributor
Posts: 3
Registered: ‎03-16-2015
Message 6 of 8
(4,092 Views)

Yes.  If you update the software on the Samsung TV, it fixes the issue.  From the TV Menu, go to "Support" and follow then "Software Update".  It takes several minutes but then once your TV is up to date then the HBO Go issue is resolved.  Good luck!

Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎07-11-2014
Message 7 of 8
(4,067 Views)

Please take a look at the HBO GO help center article titled "I am having issues with HBO GO on my Samsung TV. The message says "Please Note: It is not possible to sign in at this time. Please try again later.""

 

https://help.hbogo.com/hc/en-us/articles/204872017

Moderator Moderator
Moderator
Posts: 9,303
Registered: ‎03-18-2013
Message 8 of 8
(191 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.