HBO and HBO GO

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Contributor
Contributor
Posts: 2
Registered: ‎05-29-2013

Re: HBO and HBO GO

Message 21 of 88
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I requested that they escalate my issue and they were able to contact "orders and support" who gave them the solution.  It is definitely a verizon issue.  To resolve it, I had to go to http://activatemyfios.verizon.net, log in and reactivate the account.  I had to complete step 1 and accept the agreement but didn't have to go past step 2 or install anything.  After doing that, I was able to log into HBO GO.  Have you tried this yet?

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-23-2013

Re: HBO and HBO GO

Message 22 of 88
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I did try that but no go. I even gave them my user name and password so they could see their suggested fixes didn't work. BUT...

 

Pleased to announce that someone somewhere finally figured out what the problem was and one week later it is now fixed. I have no idea what was wrong or how they fixed it. All I know is when I log in it automatically changes my user name to a new one and all the stars align and I can watch Nurse Jackie at work again so YEAH!

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Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011

Re: HBO and HBO GO

Message 23 of 88
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Hi All-

 

Happy Friday! I did some digging on this and it I was told the problems with HBO were resolved yesterday. We're sorry for the inconvenience and we appreciate your patience!

 

Thanks,
Heather

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎06-26-2012

Re: HBO and HBO GO

Message 24 of 88
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Try again Heather.  I can't access HBO tonight despite using it many times in past.  The Verizon sign-on applet is saying I'm not an HBO subscriber when I most definitely am.

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Contributor
Contributor
Posts: 1
Registered: ‎06-01-2013

Re: HBO and HBO GO

Message 25 of 88
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I'm having the same problem. My roku just asked me to activate my device again after using it for many months. On sign in I'm being told that I'm not an HBO subscriber, so I don't think it's quite fixed yet.

 

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Contributor
Contributor
Posts: 3
Registered: ‎05-29-2013

Re: HBO and HBO GO

Message 26 of 88
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Ya, no still not working...
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Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: HBO and HBO GO

Message 27 of 88
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Justoneloook,

 

We hadn't back regarding your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue.

 

As always, we're available for support around the clock.

Thanks,
Ali Adam

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Contributor
Contributor
Posts: 1
Registered: ‎06-09-2013

Re: HBO and HBO GO

Message 28 of 88
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Same here - pay for HBO, was able to watch to go until today, now it's telling me I need to sign up when trying to log in....
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Contributor
Contributor
Posts: 1
Registered: ‎06-09-2013

Re: HBO and HBO GO

Message 29 of 88
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I am also having the same problem - just started today. Tried to watch HBOgo on Roku (which I've been doing for well over a year) and it asked me to re-activate and when I tried to login to hbogo online it says "To watch Videos you will need to subscribe to FIOs TV with HBO" which I clearly DO! In fact HBO is being watched on our home tv right now! And my account still says we subscribe.

 

Please help!

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Contributor
Contributor
Posts: 1
Registered: ‎06-09-2013

Re: HBO and HBO GO

Message 30 of 88
(2,526 Views)
I'm having similar problems; my Verizon account isn't working on HBO GO, MAX GO, Showtime Anytime or Watch ESPN. It worked for me about a week ago, but nothing now.
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