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HBO and HBO GO

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Contributor
Contributor
Posts: 2
Registered: ‎07-15-2013

Re: Can't log-in to Hulu nor HBO Go

Message 71 of 88
(2,342 Views)

I guess it's an intermittent issue.  For me, it's worked 6 out of 8 times I've tried to use it over the last month.  Pretty lame...

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Contributor
Contributor
Posts: 2
Registered: ‎07-15-2013

Re: HBO and HBO GO

Message 72 of 88
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Just got out tech chat and was told outage will be fix after 6pm pdt tomarrow. Best answer I could get out of them.

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Bronze Contributor II
Bronze Contributor II
Posts: 132
Registered: ‎01-08-2013

Re: Can't log-in to Hulu nor HBO Go

Message 73 of 88
(2,341 Views)
Where on Hulu do you have to log in with your Verizon account?
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Contributor
Contributor
Posts: 1
Registered: ‎07-15-2013

Re: HBO GO LOG IN ISSUES

Message 74 of 88
(2,359 Views)

I've been having problems all night!  Good to see it's not just me.  

 

Hope they get this straightened out.  HBOGo is really the only reason I keep HBO around when Game of Thrones isn't on.  😕  

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Contributor
Contributor
Posts: 1
Registered: ‎07-15-2013

Re: trying to log into hbo go from my laptop

Message 75 of 88
(2,349 Views)

i can fios and they know there is an issue around the country \. no eta

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Contributor
Contributor
Posts: 1
Registered: ‎07-16-2013

Re: HBO GO LOG IN ISSUES

Message 76 of 88
(2,293 Views)

I am also unable to log in to HBO GO, although I was using it regularly in recent weeks without a problem. My verizon ID and verizon account have not changed, and I still have HBO with my Verizon FIOS TV.

 

What to do to get it working again???

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: HBO GO LOG IN ISSUES

Message 77 of 88
(2,280 Views)

Worked (from FL) when I tried it around 5 AM

 

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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: HBO GO LOG IN ISSUES

Message 78 of 88
(2,265 Views)

@tns_2 wrote:

Worked (from FL) when I tried it around 5 AM

 


The SSO authentication issue seems to have been fixed today 7/16/2013.

Why does this happen on a regular basis?  That's a rhetorical question obviously since Verizon would never answer it even if this was not a peer-to-peer forum.

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Contributor
Contributor
Posts: 1
Registered: ‎08-07-2013

Re: HBO and HBO GO

Message 79 of 88
(2,098 Views)

Since HBOGO has been available I have been able to log in about 10 times.  I have reauthorized my account and it works until I log out and then try to log back in and I get the message that I don't have HBO.  I have spent hours on the phone trying to get it to work and once they were able to fix it and, again, when I logged out I couldn't log back in.  I get the same message for Showtime and Cinemax.   How has it been a problem for so many people for so long and they can't figure it out???  One of the biggest reasons I pay for premium channels is so I can use these sites which I can never use.  Is there anyone at Verizon who can provide support without saying there is an outage?

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Contributor
Contributor
Posts: 2
Registered: ‎08-11-2013

Re: HBO and HBO GO

Message 80 of 88
(2,035 Views)

Not only is HBO GO service spotty, but the website is awful.  If you DON'T have it, and want to order it, there are lot's of links.  Want to log on, forget it.  There's no link.  It's just like the router console.  "Here's the setting, but if you want to change it, can't get there from here."

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