I just renewed for a 2 year contract with a triple play bundle - Extreme HD, Internet 50/25 and Phone for $99.99. I decided to select extreme HD because from the channel line-up HBO was indicated as "Included in TV Bundle". My understanding to this was that it is included in my package. When I check, HBO was not activated.
I tried calling and chatting with support, both technical and billing, and they both gave me a run around from answering a simple question - what does "Included in TV Bundle" mean from the channel line-up indication. It was not a check mark (which mean it is included) or a $ sign (which means you need to pay for it) but "Included in TV Bundle". This would only mean that if you buy a bundle like triple play, it will be included. I would have posted the picture to show proof but I am not able to paste it here or attach a file.
Can anybody help? Did any experience what I have undergone. I had a free HBO until September being a loyal custiomer and now I lost it. Such an annoying and poor service from Verizon! I would appreciate a full explanation.
I see, so this is how they reward loyal customers. I work for a Fortune 500 company and Verizon is one of the vendors. It would be curious to hear what their management thinks ( if they even care).