07-26-2014 08:10 AM
Only HD channels 507 and 509 are bad; extremely poor video and sound quality; ALL other channels are fine, including the same carriers when using their non HD channels (7 and 9).
Problem Resolutions attempted:
Is Anyone else experiencing the same problem in my service area (So Cal) with just those 2 HD channels?
Solved! Go to Solution.
07-26-2014 03:40 PM
Use the box to check signal turn to one of the channels. Press Menu> Settings> System Information then press the Info button on remote. A diagnostic will load. Under channel info section, SNR should be good. Short term should be 0 and carrier lock true. If these value are anything else, you have a cabling issue.
If it does look like cabling, change the main splitter. It old have to be something common to all the boxes having the issue
07-27-2014 10:52 AM
Thanks for the information; the SNR Level and Values are POOR and 26 DB respectively. The Short Term Error Count changes between 900+ to over 60000 on each refresh. Since this is impacting all STBs, does this indicate a problem at the FIOS house connection, or more than likely at the splitter at the distribution box in the house? I'll check / replace any splitters at the latter.
07-27-2014 12:33 PM
I replaced the splitter inside the house / distribution box and no joy (I made sure the splitter met the FIOS specs too); diagnostics show same degraded signal values; I believe at this point a Verizon tech should be dispatched to take a look at the ONT?
Appreciate any additional thoughts / confirmation.