×

Switch Account

HD DVR Failure

Reply
Contributor ericaw79
Contributor
Posts: 1
Registered: ‎10-18-2010
Message 1 of 5
(2,510 Views)

We got our new HD DVR today to replace an HD receiver and older tivo.  After getting it to finally activate, I found the DVR full of shows from another user.  I cleaned out the shows, the shows set to record, and changed the channel.  The unit crashed, bring up the in-home agent.  That crashed and I rebooted the unit.  For 3+ hours now, we have tried rebooting it, using the pc in-home agent program, and just waiting, but it either gets to the starting up screen and stalls or manages to get a channel for a second before crashing.  Any advice?  Of course, the tech support is closed now as well.  I'm very disappointed in Verizon.

ETA: Plugged the old HD only box in and it works fine, so it has to be the box.

4 REPLIES 4
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010
Message 2 of 5
(2,493 Views)

I think you have a bad DVR and should return it. Verizon will hate me for saying this, but if you think about it....it had programs recorded on it...that means that nobody checked it out when it was returned and there is a good chance it was previously returned as a defective unit.

Highlighted
Copper Contributor VZ_Dwayzo
Copper Contributor
Posts: 16
Registered: ‎10-23-2010
Message 3 of 5
(2,333 Views)

Fios Support is open 24hrs a day.

 

I would also say to replace the STB. There are clearly issues with it

Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 4 of 5
(2,299 Views)
for fun, try clearing the hard drive by doing the following.

Most likely it's just flat out a bad stb, and it should be replaced, but in case it's just bad recordings

Access The Diagnostics menu. Press Power (off), Select, Select (from the front panel only).
Complete the following 5 key presses within 5 seconds of each other.

Replay, DVR, DVR, DVR, FiOS TV

Press another button and the LED will display "Clr". Exit the Diagnostics menu and turn on the STB.
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 5 of 5
(2,261 Views)

 


@Hubrisnxs wrote:
for fun, try clearing the hard drive by doing the following.

Most likely it's just flat out a bad stb, and it should be replaced, but in case it's just bad recordings

Access The Diagnostics menu. Press Power (off), Select, Select (from the front panel only).
Complete the following 5 key presses within 5 seconds of each other.

Replay, DVR, DVR, DVR, FiOS TV

Press another button and the LED will display "Clr". Exit the Diagnostics menu and turn on the STB.

 

Just a note of caution. In the case of this post, this is a good suggestion.

 

HOWEVER.... If anyone else is reading this post. This is NOT something you want to try in normal troubleshooting. For all intents and purposes this is a complete format of the hard drive on the DVR. This will delete everything on the drive. and I mean everything. It also might necessitate a call to tech support to reactivate the STB. In some cases this reformat sometimes even clears the activation.

 

So again. In the case of the OP on this thread. Good Idea to try. But for everyone else. Only as a last resort, and then only if you have already tried calling tech support and failed to get results that way.

 

 

 

 




====================================================================================

Error exists between keyboard and chair.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.