08-14-2008 09:09 PM
So...I have a 6000 series HDDVR...the thing is JUNK! And guess what...I had to wait 3 months to get it! When I first signed up they were out of stock so I had to slum it with SD for a while.
Well...I finally got the box and it's crap! The whole deal....the programming - I get more off my built in ATSC tuner! What a joke...I can't believe the lack of HD channels...it's embarrassing really. With DirecTV having TONS of programming and this new Dish TURBO HD coming out and all...what's this "fiber revolution" they speak of???
SO - the MAIN PROBLEM:
The DVR keeps turning on and off...resetting itself constantly....sometimes once every few minutes, hours...sometimes 10x's in a row!!!
Guess what?? Tech support...they only people you can talk to when you are actually using your TV service - after business hours when you come home from work - CAN DO NOTHING! Not only can they not fix the problem, because the problem is a broken box - which I have told them repeatedly - BUT...they cannot DROP SHIP me a new one!!! I have to take time off of work to deal with my TV service!!??? What the hell is that? They said: "sorry, we cannot send DVR's in the mail"...even though that's EXACTLY how I got this one!!!! BUT...I had to call the sales department...and they sent it to me.
OVERALL: NOT HAPPY with the service I'm getting AT ALL.
SIDENOTE: I am an award winning custom home theater installation technician. I will NEVER recommend this to ANY of MY customers. Not until they take care of ME first.
08-14-2008 11:10 PM
08-16-2008 07:11 AM
08-16-2008 09:28 AM - edited 08-16-2008 09:31 AM
There is no place where I can go swap the box out...of course. They WILL NOT send a new box over the mail....I had to wait a few days for a weekend appointment to have a tech come out and do what I could do in a nano second.
Well, finally the tech is here...he is replacing my box with a new one...we speculate that my first box was a refurb!
I'll update after a few days...but my expectations are low at this point!!
08-16-2008 09:30 AM