HD/DVR STB never recieved

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Contributor
Contributor
Posts: 4
Registered: ‎02-20-2009

HD/DVR STB never recieved

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About 4 weeks ago we recieved a call from Verizon, pretty much after the call was over I was supposed to recieve an HD/DVR set top box in return for my old one. (Free for a few months or something like that)

 

Well, 2 weeks after that Verizon called because they made a mistake with our billing and added Japanese and French packages to our TV. During that call, I told them and they said they would send another. 3 or so weeks after that call and I still haven't recieved either box.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: HD/DVR STB never recieved

Message 2 of 2
(2,531 Views)

Was this a replacement DVR or an additional one?

 

PM me a way to look up your acct (Acct number, home TN) and I'll be happy to look into this for you.

Kevin
Verizon Telecom
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