About 4 weeks ago we recieved a call from Verizon, pretty much after the call was over I was supposed to recieve an HD/DVR set top box in return for my old one. (Free for a few months or something like that)
Well, 2 weeks after that Verizon called because they made a mistake with our billing and added Japanese and French packages to our TV. During that call, I told them and they said they would send another. 3 or so weeks after that call and I still haven't recieved either box.
PM me a way to look up your acct (Acct number, home TN) and I'll be happy to look into this for you.
Kevin Verizon Telecom Fiber Solution Center
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