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HD DVR not playing some recorded programs

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Contributor
Contributor
Posts: 1
Registered: ‎09-20-2011

HD DVR not playing some recorded programs

Message 1 of 9
(1,539 Views)

Grrrrr!  My favs NCIS and NCIS: LA are recorded on my DVR.  I cannot play them.  It shows that they are recorded for the entire recorded session.  I press play and it shows the info bar for a few seconds then goes to black screen then to live TV.  Tried going on line and troubleshooting with reset.  Didn't work and referred to chat with representative.  First said wait was 6 minutes, then it jumped to 19 minutes.  I'm going to bed!  BTW...I have other recorded programs that I am able to access.  What's up??????? 😞

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 63
Registered: ‎01-06-2011

Re: HD DVR not playing some recorded programs

Message 2 of 9
(1,519 Views)

We would like to help. Please check your inbox for a private message.

 

Lee_VZ

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Contributor
Contributor
Posts: 1
Registered: ‎10-05-2011

Re: HD DVR not playing some recorded programs

Message 3 of 9
(1,488 Views)

I AM HAVING THE EXACT SAME PROBLEM - WHAT DID YOU DO TO FIX IT? THANKS!

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Contributor
Contributor
Posts: 1
Registered: ‎02-23-2012

Re: HD DVR not playing some recorded programs

Message 4 of 9
(1,396 Views)
I am having the same problem with seems like just shows on Fox HD local channel. The recording shows up as full recording but when I go to play the recording it shows info bar and black screen then stops. I c. an view chapters but when I select a chapter it goes right back to a black screen then live TV couple seconds later. This is kinda annoying since I'm paying so much for the HD dvr. Can you please find a solution for me. Thanks.
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Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎01-27-2012

Re: HD DVR not playing some recorded programs

Message 5 of 9
(1,333 Views)

I get this issue about once a week on a show.  I am not sure why this happens so much

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Contributor
Contributor
Posts: 1
Registered: ‎03-26-2012

Re: HD DVR not playing some recorded programs

Message 6 of 9
(1,299 Views)

Same problem here, any word on a fix for this?

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Contributor
Contributor
Posts: 2
Registered: ‎07-13-2014

Re: HD DVR not playing some recorded programs

Message 7 of 9
(710 Views)

We've been having the same problem for over 3 years and with 3 different dvr boxes. It's always with our premium channels and the only solution I've gotten is a hard reset (pulling the plug). After the reset it records correctly for a while but no one has given me a way to view the shows that were recorded. I have one now that's like this. Has anyone gotten an answer?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: HD DVR not playing some recorded programs

Message 8 of 9
(696 Views)

Premiums, at least some of them, are marked do not record or record once.  This can cause the problem.  They should be being treated as record once.

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Contributor
Contributor
Posts: 2
Registered: ‎07-13-2014

Re: HD DVR not playing some recorded programs

Message 9 of 9
(689 Views)

The problem is occurring with series that have recorded fine in the past and record fine after a hard reset (at least for a while). I can fix the recording problem with the hard reset. I'm just looking for a way to watch the already recorded shows. A couple of times I was able to click on the last chapter, back up, then watch the show but that only works if I can get the last chapter to load.

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