HD Picture Too Large for TV

[Lukeb1]

I spent forever with support, they even excanged the DVR box, no solution.  There is no Verizon method I can discover for support other than script followers....  
The picture 'largeness' is expecially annoying when using the 'guide' or Menu. My estimate is 2-3 inches cut-off.
I switched from Comcast, where the picture was correct, to Verizion, where it is not.  I have a PC and a FireStick connected to the same HDMI port on the TV, through a surround sound system, and they produce properly sized pictures.
Pressing the #(Size) on the remote will produce an even larger picture when watching a tv show (worse), but will not change anything with Guide or Menu displaying.

The Verizion DVR has VMS1100 ARRIS on the front.

The TV is a TCL, 

Panel ID: 6

SW Vesion: V8-ORSC809-LF1R011 (no Idea how to update this or find out if one is available)
Service Mdel No. LE55FHDF3300Z_SME6 TAAA

The TV Picture says "HDMI 1 920x1080p" (what I believe it is supposed to  be).

I'd love to be able to see all of the menus, do searches, read the guide.... Anyone?

[Edg1 · Accepted solution]

Don’t use the size of the Verizon remote thas affects the vms box not your tv. Go into you tv picture settings with you tv remote and make sure its 16:9 or widescreen. And not zoom or stretch. 

[jonjones1]

This is not my expertise but years ago when I had cable tv the screen size was changeable through the set top box settings under screen size options.

the Verizon one may have the same thing. Sometimes changing to 1080i/p or by experimenting with higher or lower may give you the desired affect.