HD Set Top Boxes

[topdog]

I still need your help with my problem.   The problem exists only on the Tv's with HD boxes, and is iintermittent.   Program Guide disappears sometime every day.  We also sometimes experience a black screen which says   ( "No Signal)  This is momentary, and then the set top box resets.  Today, while watching a movie the picture froze on the screen several times momentarily.

We have 4 tvs.  Two of them are on standard set top boxes and they are working fine.  There are problems with the sets on HD boxes.  One box is a Motorola QIP7100 2and the other is a Motorola  QIP7100 1.

We have tried checking connectiions, resetting the router (ActionTec  MI 424-WR Rev.E )

We have checked all connections to make sure that none were loose.  Actually did tighten one a bit.  We have rebooted our router, Rebooted the set top boxes and did autofix on both of them.  I also called Verizon support.  A nice young man tried to help me.  He re -performed the above fixes.  Rebooting the set top boxes fixes the guide problem for a while but we lose it daily.  At this point, the young man could offer no further help.

We believe that if the router were at fault, our standard TVs would also exhibit the problems, but they don't..

We have come to the conclusion that it is not the set top boxes, but may be a software problem.  We have read in the forums of several people who got new boxes only to have the problem persist.

We greatly appreciate any help we can get!!!

[Anthony_VZ]

I am sorry to hear about the problems you are having with the box resetting and losing the guide info. I have copied your post to our private support board to get more information regarding your account. Please refer all correspondences to there from here on out so our whole team can make sure to see the information. Thanks for your patience.

[topdog]

How do I get to private support board?

[teegrooving1]

I am having the same problem with my HD QIP 7100 1. I don't have the problem with my 2 QIP 2500 or my HD QIP 6200 2. How do I get someone to tell me how to get to this private support board for a possible solution?

[Anthony_VZ]

---

@topdog wrote:

How do I get to private support board?

---

You should have received an email to the address you signed up to the forums with containing a link to it. If you can't locate that , You can click on your name to the left of your post to go to your profile. Once there, scroll down to go to your escalated cases.

[Anthony_VZ]

---

@teegrooving1 wrote:

I am having the same problem with my HD QIP 7100 1. I don't have the problem with my 2 QIP 2500 or my HD QIP 6200 2. How do I get someone to tell me how to get to this private support board for a possible solution?

---

You do not currently have any posts on the private support board. This board is a place where we move certain posts to that is private to only Verizon Employees and you. This keeps other customers from seeing potential account information that may be on there. Since you are having this problem, we will create a new post for you.

[Big12Dad]

I am having the exact same issue with an QIP7100 2 HD box.  We didn't have any problems with this box for the first 5-6 months after receiving it, but began having this issue approximately 4-6 weeks ago.  This tv is essentially not watchable at this point.  Every show we attempt to watch is interrupted 3 times or more.  Since apparently I am not the only one experiencing this problem, I would love to hear what is being done to resolve it. 

[Anthony_VZ]

---

@Big12Dad wrote:

I am having the exact same issue with an QIP7100 2 HD box.  We didn't have any problems with this box for the first 5-6 months after receiving it, but began having this issue approximately 4-6 weeks ago.  This tv is essentially not watchable at this point.  Every show we attempt to watch is interrupted 3 times or more.  Since apparently I am not the only one experiencing this problem, I would love to hear what is being done to resolve it. 

---

I am sorry to hear about the problems. Are you using an HDMI connection? Have you tried updating the firmware of your TV?

[topdog]

Our sets have been working fine for the last two days.  So, we believe it was a Verizon problem which has been fixed with the help of Anthony!

[Steve3692]

I have the same problem with my hd DVR stb.  Please advise?