Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

HD VOD - Pixels and no sound when watching HD VOD on more than one HD Set Top Box

Posts: 1
Registered: ‎03-27-2010

HD VOD - Pixels and no sound when watching HD VOD on more than one HD Set Top Box

Message 1 of 2

When trying to watch HD VOD content on more than one HD set top box, the TV display turns to pixels and the sound turns off on all sets accessing HD VOD content.  In other words, HD VOD can only be viewed on one HD set top box at a time.  It shouldn't matter how many HD boxes are attempting to view/access HD VOD content, it should just work.  If it is a bandwidth issue, then Verizon should increase the bandwidth so that HD VOD content can be viewed on as many HD set top boxes a customer has at the same time. Otherwise, Verizon should give all customers renting more than one HD set top box a discount/credit.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010

Re: HD VOD - Pixels and no sound when watching HD VOD on more than one HD Set Top Box

Message 2 of 2

Hi pc-va,


     Unfortunately this is a limitation of the network.  "The current FiOS TV network and the in-home network have recommended limits on the number of VOD sessions a subscriber can view simultaneously."

Recommended limits

  • Three Standard Definition VOD requests


  • One High Definition VOD request


  • One High Definition and Two Standard Definition request 

     Perhaps in the future the limits may be increased. For now, keep in mind that you can access the same HD VOD title on other HD stbs for up to 24 hrs at no additional cost, just not all at the same time.  Sorry for any inconvenience.


Verizon Telecom
Fiber Solution Center

Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.