HD problems. moved DVR to another room

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Contributor
Contributor
Posts: 1
Registered: ‎12-03-2009

HD problems. moved DVR to another room

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moved my DVR into another room, certain HD channels have pixels in the picture or some don't work.

 

tried rebooting and unplugging everything. same problem.

 

please help. thank you

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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: HD problems. moved DVR to another room

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Sounds like the signal to the STB in the new room isn't right.  Check you coax connections very carefully.  Bad connections tend to effect certain QAM channels (frequencies) more than others.  If you used some sort of spliiter for the new run, make sure it's one that supports the Verizon frequencies.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: HD problems. moved DVR to another room

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PJL gives good advice, you might also want to check the cable itself (check that the ends are secure, not too much crimping in the run).  If you continue to experience pixilation, you may need to have your wiring checked out by a professional.  You can use an outside resource for that, or have Verizon check it out. 

 

 

Brian K
Verizon Telecom
Fiber Solution Center


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