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HDMI Audio static FIOS TV only, not DVD or other audio

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sukuiyer
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Contributor
Posts: 4
Registered: ‎01-01-2012

HDMI Audio static FIOS TV only, not DVD or other audio

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My second Verizon FIOS set top box (STB) is connected to my home theater system via HDMI, so HDMI out on STB to HDMI in on the home theater box.

 

When I watch a DVD, watch a movie on Netflix or listen to audio on Pandora, I have no audio issues. When I switch to Verizon FIOS the audio has a lot of static to the point where it is hard to recognize the voice. The bummer is that it used to work fine before. Video is fine, no issues.

 

I have tried different HDMI cables, air blown all the ports so they are clean, made sure all connections are tight. The issue has not been resolved. There are no abnormal electricity sources nearby other than a wall plug. The STB sits on a wooden shelf and doesnt contact anything else that is metal. Can you help me figure out what the issue is and how to solve it?

 

The audio and video on the main STB unit (which is also the DVR) is perfectly fine 

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: HDMI Audio static FIOS TV only, not DVD or other audio

Message 2 of 3
(4,462 Views)

Try connecting an HDMI directly to the TV to see if you get the same distortion. Also set your Dynamic Range , found in SETTINGS>AUDIO , to none.

Anthony_VZ

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: HDMI Audio static FIOS TV only, not DVD or other audio

Message 2 of 3
(4,463 Views)

Try connecting an HDMI directly to the TV to see if you get the same distortion. Also set your Dynamic Range , found in SETTINGS>AUDIO , to none.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

View solution in original post

sukuiyer
Contributor
Contributor
Posts: 4
Registered: ‎01-01-2012

Re: HDMI Audio static FIOS TV only, not DVD or other audio

Message 3 of 3
(4,440 Views)
The dynamic range fixed it, thanks
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