HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED

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Contributor
Contributor
Posts: 1
Registered: ‎07-22-2014

HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED

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When I'm clicking the next button fast(through commercials) sometimes it 'Mutes' the sound. This is a 'cable' mute not a set top mute. An indicator comes up in the upper right hand corner.

 

However there's no way to Unmute it. Clicking the MUTE button doesn't work. Nor does hitting the volume buttons.

 

I've had to reboot FIOS whenever this happens(unplug the box).

 

Help!

 

 

4 REPLIES 4
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Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED

Message 2 of 5
(93,712 Views)

menu> settings> audio video> audio, make sure audio volume is all the way up and volume control is set to fixed.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED

Message 3 of 5
(93,674 Views)

Also check what audio options are set.  E.g. if Dolby Digital is set and your TV doesn't support it, you will get no sound from some channels.

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Contributor
Contributor
Posts: 1
Registered: ‎03-11-2017

Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED

Message 4 of 5
(67,566 Views)

Just had the same thing happen to me... The mute notification came on my screen via the FiOS box, not the TV, while skipping ahead 30 seconds. I managed to fix it by connecting to my box via the Fios app.

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Moderator Moderator
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Registered: ‎03-18-2013

Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED

Message 5 of 5
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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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