HELP!!!!!!!!!!
NOQuantum
Newbie

Can someone tell me how to get a direct answer from support------Chat reps ignore my question and answer one I did not ask. Spent one hour trying to find out why I got stiffed on a service appointment (NO SHOW)only to be told my service would be restored in 24-48 hrs.  MY service wasn't down.  Supervisor calls to apologize and setup new appointment,says he'll call me back .Doesn't.    Bottom line.  NO repair NO appointment NO hope NO service NO respect

0 Likes
Re: HELP!!!!!!!!!!
CRobGauth
Community Leader
Community Leader

I have had good luck in the past cntacting them via twitter: @verizonsupport

What issue are you having you need a tech if service isn't out?

0 Likes
Re: HELP!!!!!!!!!!
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

0 Likes