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Have an Issue with Pixelating

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Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎03-18-2015

Have an Issue with Pixelating

Message 1 of 3
(308 Views)

Have an issue with pixelating on 604-Yahoo! 605-Bloomberg and occasionally 656- QVC3. I don't watch 656 often but sometimes it drops all together and I get a help screen - doesn't help.

On Yahoo! & Bloomberg it's pretty much all day and unwatchable. Been about 3 weeks.

Rebooted multiple times, checked connections. 3 TVs, same issue on all 3.

It may happen on other channels that I don't watch...

 

Forgot 614 Cheddar does the same as as Yahoo!@ & Bloomberg.

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 909
Registered: ‎12-06-2010

Re: Have an Issue with Pixelating

Message 2 of 3
(287 Views)

 


@Naps33 wrote:

Have an issue with pixelating on 604-Yahoo! 605-Bloomberg and occasionally 656- QVC3. I don't watch 656 often but sometimes it drops all together and I get a help screen - doesn't help.

On Yahoo! & Bloomberg it's pretty much all day and unwatchable. Been about 3 weeks.

Rebooted multiple times, checked connections. 3 TVs, same issue on all 3.

It may happen on other channels that I don't watch...

 

Forgot 614 Cheddar does the same as as Yahoo!@ & Bloomberg.


Next time you see it happen go to menu>system information,  hit enter and look at the SNRs and error counts. If they are bad, you may need a new ONT, or if they are good, there is a probably a transmission issue with those channels. If you can, check with a neighbor to see if they have the same problem. If they do, it's a transmission issue.

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Bronze Contributor II
Bronze Contributor II
Posts: 255
Registered: ‎09-26-2011

Re: Have an Issue with Pixelating

Message 3 of 3
(201 Views)

I get the pixelation with On Demand. Live tv seems fine... for now.

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