Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Help? Can't reach actual human

Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎11-22-2013

Help? Can't reach actual human

Message 1 of 2

I have an issue that needs Verizon to come out to my house and I have called several times the last few days and gotten zero humans. Specifically, a cord was cut by the Verizon tech last time he was here and the TV is now completely off because of it.


Today, I have been on hold for 2 hours and 45 minutes. Factor in the 3 hours yesterday and 2 the day before

Moderator Moderator
Posts: 10,643
Registered: ‎03-18-2013

Re: Help? Can't reach actual human

Message 2 of 2

Hi Vlious,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.