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Help...GUIDE & DVR doesn't work after installing new router....

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Sebago
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Posts: 1
Registered: ‎04-22-2020

Help...GUIDE & DVR doesn't work after installing new router....

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Recently installed a new Netgear Nighthawk X6 AC3200 Tri-Band WiFi router but LEFT the Verizon Modem/Router connected with the cable for now.

I eventually plan on "cutting the cable" but decided to hold off until after this Pandemic passes. 

The Internet via the new router works flawlessly and better than it ever did with Verizon's Modem/Router. 

I read that the GUIDE & DVR would stop working but the "fix" for this was to run a Ethernet line from the WAN on the Verizon Modem/Router to the LAN on my new Netgear router. This has not worked...what am I doing wrong? 

I would greatly appreciate any help from anyone who's done this or knows what I need to do.

Thanks for your help.

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clem53
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Posts: 1,468
Registered: ‎12-06-2010

Re: Help...GUIDE & DVR doesn't work after installing new router....

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@Sebago wrote:

Recently installed a new Netgear Nighthawk X6 AC3200 Tri-Band WiFi router but LEFT the Verizon Modem/Router connected with the cable for now.

I eventually plan on "cutting the cable" but decided to hold off until after this Pandemic passes. 

The Internet via the new router works flawlessly and better than it ever did with Verizon's Modem/Router. 

I read that the GUIDE & DVR would stop working but the "fix" for this was to run a Ethernet line from the WAN on the Verizon Modem/Router to the LAN on my new Netgear router. This has not worked...what am I doing wrong? 

I would greatly appreciate any help from anyone who's done this or knows what I need to do.

Thanks for your help.


 

I did essentially what you are doing, gave the new router a fixed IP address and plugged it into a LAN port on the Verizon router. Left the WAN on the Verizon router plugged into wall. Worked for me!

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