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Help: Getting 5.1 over HDMI but not Optical (new Cisco STB)

Help: Getting 5.1 over HDMI but not Optical (new Cisco STB)

Contributor mizzoudrew
Posts: 1
Registered: ‎09-11-2011
Message 1 of 3

I'm a new FIOS customer and just got everything set up this weekend.  I prefer to have my FIOS STB connected directly to my TV via HDMI, with optical audio going to my receiver.  However, I noticed that after setting my STB (Cisco CHS 335HDC) to Surround audio, I'm only getting 3.0 audio.


When I connect the HDMI directly to the receiver, I get 5.1.  I've tried several different channels and it's the same result on all.  I'm getting full 5.1 surround on the NFL game on FOX via HDMI, but only 3.0 via the optical connection.


It's not the end of the world to do HDMI to the receiver, but it is more convenient for me since I like to keep certain scene settings associated with HDMI inputs on the TV, so I'd like to know if I'm doing something wrong.


Thanks in advance.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011
Message 2 of 3



We can check into this for you to see what the specifications are. I sent you a private message to get started.


Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.


Copper Contributor HomeGrown203
Copper Contributor
Posts: 13
Registered: ‎10-07-2013
Message 3 of 3

i am having the same issue, did it ever get solved?


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