Help me remove pop-up window

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Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎09-28-2010

Help me remove pop-up window

Message 1 of 4
(1,032 Views)

Hello all and Happy Thursday!

I was screwing around with the remote and did something I shouldn't have and now I have some window I can't close.

 

There is a grey colored window pegged on my screen (even after turning the TV off and on) that reads as follows:

 

____________________________

Confrim Exit

You are about to exit this widget

Are you sure you want to exit?

 

Cancel      OK

 

Exit to Guide

____________________________

 

I have the VZ P265 v1.1 remote.  Can anyone tell me how to close this window please?

 

Thanks!

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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: Help me remove pop-up window

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(993 Views)

Reboot the STB or simply unplug it and plug it back in.  This is a known issue that I've seen personally several times.

View solution in original post

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Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Help me remove pop-up window

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(1,015 Views)

If you choose the exit option, that box should close. 

Assuming you did that, try the "Fix FiOS TV Issues" option.   (Menu>>Customer Support>>Fix FiOS TV Issues)

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Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎09-28-2010

Re: Help me remove pop-up window

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(1,001 Views)
walt178, Yes sir, I have already tried the exit option and it just sent me to the full screen guide. Since I am not at home and don't have the remote in front of me, once I get to "Fix FiOS TV Issues" what do I do after that?
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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: Help me remove pop-up window

Message 4 of 4
(994 Views)

Reboot the STB or simply unplug it and plug it back in.  This is a known issue that I've seen personally several times.

View solution in original post

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