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Help with Set-top box

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wblippus9
Contributor
Contributor
Posts: 1
Registered: ‎06-23-2014

Help with Set-top box

Message 1 of 4
(29,971 Views)

Hello. Been having this issue for 3 days now, called verizon and they said about a week to get out to me. I was wondering if I could resolve this myself sooner. 

 

Ok so here's my problem. I turn on my tv i get "We have detected an issue with poor or no video signal on your Set Top Box" as well as  " Your Set Top Box is having difficulty connecting to the server".

 

Ive reset the box multiple times I am not the main box in my room I have tried a working box from another room same thing came up on this box as well. Ive tried 3 diffrent coax cables, as well as 2 diffrent Stb cables. Every box in the house is working fine as well as internet. Ive reset everything that can be reset (main box, router, my box) and used a diffrent box. Anything else i can try?

 

Thanks for the help!

3 REPLIES 3
SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Help with Set-top box

Message 2 of 4
(29,937 Views)

Sounds to me like you have an issue with the ONT which will require a tech.

The only other thing I can think of checking is if you have a splitter in your house. If a splitter goes bad it can cause issues.

 

hlppls
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: Help with Set-top box

Message 3 of 4
(29,912 Views)

It is not the equipment. It is an issue with the line that feeds this room. Either the line is bad or the splitter is bad. You determined that when you moved a working box an it has the same issue. Also you other rooms works so its not the ONT.

Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Help with Set-top box

Message 4 of 4
(29,892 Views)

The RF signal feeding the STB is too low. The acceptable range can go down to -6db you are below that. Either a bad splitter or coax.

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