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How To Ship FiOS TV STB

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AnonEMuss
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Registered: ‎04-04-2020

How To Ship FiOS TV STB

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I would like to return my FiOS TV STB. Can I receive a return kit? During this pandemic, I do not want to go into a store to return the equipment. Massachusetts is under a stay at home advisory.

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clem53
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Registered: ‎12-06-2010

Re: How To Ship FiOS TV STB

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Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.

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JJKiv
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Posts: 48
Registered: ‎06-20-2018

Re: How To Ship FiOS TV STB

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Go to any  UPS store. They have a contract with Fios. They will box it up, issue you a receipt and send it back.

JJKiv
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Posts: 48
Registered: ‎06-20-2018

Re: How To Ship FiOS TV STB

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No different than going to Post Office

clem53
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Posts: 1,704
Registered: ‎12-06-2010

Re: How To Ship FiOS TV STB

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(1,762 Views)

Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.

View solution in original post

CRobGauth
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Posts: 7,984
Registered: ‎11-04-2008

Re: How To Ship FiOS TV STB

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Have you gone online to remove the STB from your account?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
AnonEMuss
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Posts: 2
Registered: ‎04-04-2020

Re: How To Ship FiOS TV STB

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(1,532 Views)

I entered a message on https://www.dslreports.com/forum/vzdirect as you suggested.  They responded that the return kit has been ordered.  Thank you very much for your help!

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