Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

How To Ship FiOS TV STB

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎04-04-2020

How To Ship FiOS TV STB

Message 1 of 6
(1,259 Views)

I would like to return my FiOS TV STB. Can I receive a return kit? During this pandemic, I do not want to go into a store to return the equipment. Massachusetts is under a stay at home advisory.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
MVP MVP
MVP
Posts: 1,147
Registered: ‎12-06-2010

Re: How To Ship FiOS TV STB

Message 4 of 6
(1,218 Views)

Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.

View solution in original post

5 REPLIES 5
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎06-20-2018

Re: How To Ship FiOS TV STB

Message 2 of 6
(1,233 Views)

Go to any  UPS store. They have a contract with Fios. They will box it up, issue you a receipt and send it back.

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎06-20-2018

Re: How To Ship FiOS TV STB

Message 3 of 6
(1,232 Views)

No different than going to Post Office

Highlighted
MVP MVP
MVP
Posts: 1,147
Registered: ‎12-06-2010

Re: How To Ship FiOS TV STB

Message 4 of 6
(1,219 Views)

Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.

View solution in original post

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: How To Ship FiOS TV STB

Message 5 of 6
(1,042 Views)

Have you gone online to remove the STB from your account?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎04-04-2020

Re: How To Ship FiOS TV STB

Message 6 of 6
(1,004 Views)

I entered a message on https://www.dslreports.com/forum/vzdirect as you suggested.  They responded that the return kit has been ordered.  Thank you very much for your help!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.