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‎03-18-2013 02:47 PM - edited ‎03-18-2013 02:48 PM
Hello andchang74,
Make sure all wires are securely attached to the set top box. Perhaps your coax cable is loose or damaged. Try replacing it with a known good coax cable.
Are there any other noticeable symptons? (i.e. ghosting, pixel images, image lags)
Can you try replacing the set top box with a known good set top box?
(That's if you have two)
I think Verizon might be able to send you a working one without charge if you return the damaged one back.
‎03-18-2013 03:15 PM
@andchang74 wrote:As subject, is my STB broken can I get a new one?
It's difficult to answer your question without some basic information like what symptoms are happening, are you restaring the STB or is it restarting itself, etc.
‎03-26-2013 01:59 AM
At least five different problems that can cause this.
Bad wiring,
Bad power.
Bad router.
Bad ONT
Bad STB.
You CAN probably only work to fix the first two on your own.
‎04-07-2013 03:39 PM
‎04-10-2013 07:52 AM