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How do I clear my media device names

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mgarczynski
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-18-2011

How do I clear my media device names

Message 1 of 3
(600 Views)

I am trying to setup my new Quantum equipment but when I select a device name, I get a message the name is in use.  Since these are all new devices, the names must be stored somewhere.  I don't see them anywhere in the In Home Agent.  How do I clear these device names so I can properly assign the new hardware?

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SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: How do I clear my media device names

Message 2 of 3
(542 Views)

Sure sounds like you got units that used to belong to someone else and Verizon never cleared out the information on them. This happened to me with a client. You're going to have to call tech support who most likely after running unsuccesful tests will send a tech out and replace the boxes.

JBell
Nickel Contributor
Nickel Contributor
Posts: 36
Registered: ‎02-17-2011

Re: How do I clear my media device names

Message 3 of 3
(507 Views)

You should be able to view the current name of the box, then change it to something generic that your other boxes won't have - xxx1 for example.  Do that for all boxes and then start over with giving them the names you want - living room, bedroom, etc.

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