Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

How do I return a Digital Cable Box to Verizon?

Reply
threepac3
Contributor
Contributor
Posts: 4
Registered: ‎01-07-2009

How do I return a Digital Cable Box to Verizon?

Message 1 of 5
(65,842 Views)
I was wondering how do I return a digital cable box or exchange it for another box with Verizon? With my old cable company I would just go to one of there local businesses.
4 REPLIES 4
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: How do I return a Digital Cable Box to Verizon?

Message 2 of 5
(65,706 Views)
You can call them on the phone for a self install or go to one of their pickup locations.
vfrankowski
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎12-17-2008

Re: How do I return a Digital Cable Box to Verizon?

Message 3 of 5
(65,719 Views)

Here is a link for the store locations...

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.htm 

Keyboards
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: How do I return a Digital Cable Box to Verizon?

Message 4 of 5
(65,676 Views)
If you live in PA, there are no stores (and probably other locations).  You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns.  Be sure to record serial number(s) and get a receipt from the shipper in case of billing problems later.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
ucamuk
Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎08-01-2008

Re: How do I return a Digital Cable Box to Verizon?

Message 5 of 5
(65,614 Views)

Verizon has shipped  two boxes to me.  Both times, a UPS return label was enclosed in the package.  You can either take the return to UPS, as Keyboards writes, or call UPS to pick up at your location.  I did the latter both times.

You can track the return shipment via UPS's website, make screen copys or printouts of the delivery receipt.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title