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How do I return a Digital Cable Box to Verizon?

How do I return a Digital Cable Box to Verizon?

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Contributor threepac3
Contributor
Posts: 4
Registered: ‎01-07-2009
Message 1 of 5
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I was wondering how do I return a digital cable box or exchange it for another box with Verizon? With my old cable company I would just go to one of there local businesses.
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008
Message 2 of 5
(64,153 Views)
You can call them on the phone for a self install or go to one of their pickup locations.
Copper Contributor vfrankowski
Copper Contributor
Posts: 14
Registered: ‎12-17-2008
Message 3 of 5
(64,166 Views)

Here is a link for the store locations...

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.htm 

Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008
Message 4 of 5
(64,123 Views)
If you live in PA, there are no stores (and probably other locations).  You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns.  Be sure to record serial number(s) and get a receipt from the shipper in case of billing problems later.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎08-01-2008
Message 5 of 5
(64,061 Views)

Verizon has shipped  two boxes to me.  Both times, a UPS return label was enclosed in the package.  You can either take the return to UPS, as Keyboards writes, or call UPS to pick up at your location.  I did the latter both times.

You can track the return shipment via UPS's website, make screen copys or printouts of the delivery receipt.

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