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How do I return a Digital Cable Box to Verizon?

How do I return a Digital Cable Box to Verizon?

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threepac3
Contributor
Message 1 of 5
(61,623 Views)
I was wondering how do I return a digital cable box or exchange it for another box with Verizon? With my old cable company I would just go to one of there local businesses.
4 REPLIES
Silver Contributor V
Silver Contributor V
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Floral Park, NY
Message 2 of 5
(61,487 Views)
You can call them on the phone for a self install or go to one of their pickup locations.
vfrankowski
Copper Contributor
Message 3 of 5
(61,500 Views)

Here is a link for the store locations...

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht

Gold Contributor III
Plan: Extreme HD DV /50/25
Location: SE Pennsylvania
Message 4 of 5
(61,457 Views)
If you live in PA, there are no stores (and probably other locations).  You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns.  Be sure to record serial number(s) and get a receipt from the shipper in case of billing problems later.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
ucamuk
Copper Contributor
Message 5 of 5
(61,395 Views)

Verizon has shipped  two boxes to me.  Both times, a UPS return label was enclosed in the package.  You can either take the return to UPS, as Keyboards writes, or call UPS to pick up at your location.  I did the latter both times.

You can track the return shipment via UPS's website, make screen copys or printouts of the delivery receipt.

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