Customers With Disabilities
 
quick menu

How do I return a Digital Cable Box to Verizon?

Reply
Contributor
Posts: 4
Registered: ‎01-07-2009

How do I return a Digital Cable Box to Verizon?

Message 1 of 5 (61,058 Views)
I was wondering how do I return a digital cable box or exchange it for another box with Verizon? With my old cable company I would just go to one of there local businesses.
4 REPLIES
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Floral Park, NY

Re: How do I return a Digital Cable Box to Verizon?

Message 2 of 5 (60,922 Views)
You can call them on the phone for a self install or go to one of their pickup locations.
Copper Contributor
Posts: 14
Registered: ‎12-17-2008

Re: How do I return a Digital Cable Box to Verizon?

Message 3 of 5 (60,935 Views)

Here is a link for the store locations...

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht

Gold Contributor III
Posts: 2,325
Registered: ‎08-05-2008
Plan: Extreme HD DV /50/25
Location: SE Pennsylvania

Re: How do I return a Digital Cable Box to Verizon?

Message 4 of 5 (60,892 Views)
If you live in PA, there are no stores (and probably other locations).  You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns.  Be sure to record serial number(s) and get a receipt from the shipper in case of billing problems later.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor
Posts: 40
Registered: ‎08-01-2008

Re: How do I return a Digital Cable Box to Verizon?

Message 5 of 5 (60,830 Views)

Verizon has shipped  two boxes to me.  Both times, a UPS return label was enclosed in the package.  You can either take the return to UPS, as Keyboards writes, or call UPS to pick up at your location.  I did the latter both times.

You can track the return shipment via UPS's website, make screen copys or printouts of the delivery receipt.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios