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How do you disconnect the 12 volt battery backup?
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The instructions in the lid of the outside box say to pull out the jack before disconnecting the two wire connections. However, it won't come out. We have squeezed it and pulled and nothing happens. How do you get it out????
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Re: How do you disconnect the 12 volt battery backup?
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check the youtube video instructions at www.verizon.com/battery and see if it looks similiar,or if the video helps.