An Accepted Solution is available for this post.
How do you return a STB?
rm9x
Enthusiast - Level 2
‎08-24-2008 07:30 AM
I no longer need one of my STBs.  How and where do I return this box back to Verizon?  I live in North Reading, MA  01864.  Thanks.
0 Likes
1 Reply
An Accepted Solution is available for this post.
Re: How do you return a STB?
texastown
Newbie
‎08-24-2008 09:16 AM

The list of stores where you can return boxes is here:  http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht...

I see only Newton, MA.  If that's near you, just take it over there and get a receipt.  Otherwise you have to call customer service and they tell you how to mail it in to them.  If you mail it, be sure you get a detailed receipt from UPS, or whichever shipper they send you to (serial number on the cable box is good proof).  A few people have had problems with the mail in process and Verizon claiming not to have received the unit.

0 Likes