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How do you return a STB?

How do you return a STB?

Contributor rm9x
Posts: 2
Registered: ‎08-24-2008
Message 1 of 2
I no longer need one of my STBs.  How and where do I return this box back to Verizon?  I live in North Reading, MA  01864.  Thanks.
Copper Contributor texastown
Copper Contributor
Posts: 13
Registered: ‎08-06-2008
Message 2 of 2

The list of stores where you can return boxes is here:  http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht...


I see only Newton, MA.  If that's near you, just take it over there and get a receipt.  Otherwise you have to call customer service and they tell you how to mail it in to them.  If you mail it, be sure you get a detailed receipt from UPS, or whichever shipper they send you to (serial number on the cable box is good proof).  A few people have had problems with the mail in process and Verizon claiming not to have received the unit.

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