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How does somebody get support for FIOS TV

How does somebody get support for FIOS TV

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Contributor Still_Need_help
Contributor
Posts: 6
Registered: ‎01-24-2017
Message 1 of 2
(254 Views)

Had a power outage and the TV set-top box never recovered. I see 8888 displayed then it blinks off and sounds like it resets. The TV says no or week signal. 

 

Tried the online help but once it got past it telling me that there is some problem with my internet connection, even though I'm connected to the website through my FiOS connection. Finally, I was able to find TV hemp and it ran some tests which was useless. The number was for verizon wireless support.

 

once I was finally found FIOS nonsupport after the constant upselling, WHICH IS A TOTALLY STUPID THING TO DO WHILE SOMEONE IS HAVING A PROBLEM  IT TELLS ME THAT SUPPORT IS CLOSED.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 1,570
Registered: ‎07-06-2016
Message 2 of 2
(243 Views)
Hi Still_Need_help,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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