I am currently a Verizon FIOS customer. Since there are no local offices in Southeastern, PA how do I go about both requesting a secondary HD set-top box, and also set-up a return of the one I'd like to exchange (a non-HD set-top). Will there be a pre-paid postage sticker for the one box I plan to return ? How do I go about formally cancelling the old set-top box so the charges stop appearing on my bill ?
Verizon will send you the new box with a return label for the one you no longer want. Simply place the on you're returning into the box that the new one came in, apply the label to the box, drop off at a UPS store or call for a pick-up. Once received by Verizon, billing will stop and the box will be removed from your account.