When I renewed my 2 yr contract and updated my Ultimate HD package I was told by the agent I was chatting with that I was eligible for the Netflix offer. I still have not received it. I had another chat with another agent who saw the previous chat and said the agent made a false promise and he would have the "back end team" contact me. This has also not happened. Does anyone know how I can contact the back end team or have any ideas how I can get the Netflix I was promised?
Hi King_Windom,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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